6-Hour Virtual Seminar

6-Hour Virtual Seminar on Texting and E-mail with Patients - Meeting Patient Requests within the HIPAA Rules

Product Id : 10153
Jim Sheldon-Dean

Price Details

$545.00 Live
$745.00 Corporate Live
$595.00 Recorded
$945.00 Corporate Recorded
Combo Offers
Live + Recorded
$912.00   $1140.   (20% Off)
Corporate (Live + Recorded)
$1,352.00   $1690.   (20% Off)

Refund Policy

Price Details  +

E-mail has long been a staple of people's lives, but as we move into the new digital age, it seems everyone is moving to a new smart phone and wants to use it in all the incredible ways it can be used for health care purposes, including the use of e-mail and texting.

Doctors are finding that texting is far more flexible, convenient, and effective than paging, and patients want to be able to use short message texting for handling of appointments, updates, and the like, where even e-mail or the telephone would seem inconvenient.

In order to integrate the use of e-mail and texting into patient communications, it is essential to perform the proper steps in an information security compliance process to evaluate and address the risks of using the technology. This session will describe the information security compliance process, how it works, and how it can help you decide how to integrate e-mail and texting into your organization in a compliant way. The process, including the use of information security risk analysis, will be explained, and the policies needed to support the process will be described.

But the process must also include consideration of various patient access requirements in the HIPAA Privacy Rule. There are new requirements to provide patients electronic access of electronically held PHI which raise new questions of how that access will be provided and how the information will be protected during and after access.

And there has long been a HIPAA requirement for covered entities to do their best to meet the requests of their patients for particular modes of communication, and using e-mail or texting is no exception.  The patient access process required in the HIPAA Privacy Rule will be fully explained, as will the impacts of the new rules on Information Blocking and how they apply to patient access of PHI.

The stakes are high - any improper exposure of PHI may result in an official breach that must be reported to the individual and to the US Department of Health and Human Services, at great cost and with the potential to bring fines and other enforcement actions if a violation of rules is involved.

Likewise, complaints by a patient if they are not afforded the access they desire can bring about HHS inquiries and enforcement actions, so it is essential to find the right balance of access and control
HHS compliance audit activity and enforcement penalties are both increased, especially in instances of willful neglect of compliance, if, for instance, your organization hasn't adopted the complete suite of policies and procedures needed for compliance, or hasn't adequately considered the impact of e-mail or texting on your compliance.

The session will discuss the requirements, the risks, and the issues of the increasing use of e-mail and texting for patient and provider communications and provide a road map for how to use them safely and effectively, to increase the quality of health care and patient satisfaction. In addition, the session will discuss how to be prepared for the eventuality that there is a breach, so that compliance can be assured.

The information will be presented in four segments of approximately 90 minutes each, with breaks between each segment and time for questions and answers.  

  • Background on Applicable HIPAA Regulations: Privacy, Security, and Breach Notification
  • Patient Rights to Communication and Security, and Preventing Information Blocking
  • Professional Use of Texting and E-mail, and Security Implications
  • Portable Device Issues and Compliance Planning

Why you should attend

Smart phones and the Internet have changed the way people communicate and introduced new risks into the process. Now patients want to be able to communicate with their health care providers, and providers want to communicate with each other using these devices, and to be able to access, send, and receive health information. 

E-mail has long been a part of communications for man, but texting is becoming ubiquitous and ingrained in personal and healthcare communications.

Communications using mobile devices has some inherent privacy and security risks that may put providers out of compliance.

E-mail and texting present new challenges to health care providers, as there are simultaneously new requirements to share information with patients easily, and a new enforcement effort to ensure the privacy and security of Protected Health Information (PHI).

Meeting both challenges requires careful consideration of all the regulations and technologies, as well as patient preferences and work flow.  Patient rights to access and amend health information must be honored; access of information is identified as a key driver of improving the nation's health and HHS is keen to see it done properly.

Most HIPAA covered entities now face difficult choices between compliance and ease of communication. Most organizations haven't updated their information security risk analysis or policies and procedures.  These organizations run the risk of breaches, rule violations, and fines in the event of mishandling of PHI using these new technologies

Who Will Benefit

  • HIPAA Privacy Officers
  • HIPAA Security Officers
  • Information Security Officers
  • Risk Managers
  • Compliance Officers
  • Privacy Officers
  • Health Information Managers
  • Information Technology Managers
  • Medical Office Managers
  • Chief Financial Officers
  • Systems Managers
  • Legal Counsel
  • Operations Directors

  • Find out the ways that patients want to use their e-mail and texting to communicate with providers, and the ways providers want to use e-mail and texting to enable better patient care
  • Learn what are the risks of using e-mail and texting, what can go wrong, and what can result when it does
  • Find out about HIPAA requirements for access and patient preferences, as well as the requirements to protect PHI
  • Learn how to use an information security management process to evaluate risks and make decisions about how best to protect PHI and meet patient needs and desires
  • Find out what policies and procedures you should have in place for dealing with e-mail and texting, as well as any new technology
  • Learn about the training and education that must take place to ensure your staff uses e-mail and texting properly and does not risk exposure of PHI
  • Find out the steps that must be followed in the event of a breach of PHI
    Learn about how the HIPAA audit and enforcement activities are now being increased and what you need to do to survive a HIPAA audit

Speaker Profile
Jim Sheldon-Dean is the founder and director of compliance services at Lewis Creek Systems, LLC, a Vermont-based consulting firm founded in 1982, providing information privacy and security regulatory compliance services to health care firms and businesses throughout the Northeast and nationally. Sheldon-Dean’s firm provides a variety of advisory, training, assessment, policy development, project management and mitigation services for a number of health care providers, businesses, universities, small and large hospitals, urban and rural mental health and social service agencies, health insurance plans and health care business associates. He serves on the HIMSS Information Systems Security Workgroup, the Workgroup for Electronic Data Interchange Privacy and Security Workgroup, and co-chairs the WEDI HIPAA Updates sub-workgroup. He is a frequent speaker regarding HIPAA and information privacy and security compliance issues at seminars and conferences, including speaking engagements at AHIMA national conventions and WEDI national conferences, and before the New York Metropolitan Chapter of the Healthcare Financial Management Association, Health Information Management Associations of New York City, New York State, and Vermont, the Connecticut Hospital Association, and the Hospital and Health System Association of Pennsylvania. Sheldon-Dean has nearly 30 years of experience in policy analysis and implementation, business process analysis, information systems and software development. His experience includes leading the development of health care related Web sites; award-winning, best-selling commercial utility software; and mission-critical, fault-tolerant communications satellite control systems. In addition, he has eight years of experience doing hands-on medical work as a Vermont certified volunteer emergency medical technician. Sheldon-Dean received his B.S. degree, summa cum laude, from the University of Vermont and his master’s degree from the Massachusetts Institute of Technology.

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