Listening and Paying Attention - Two Amazing Tools for Effective Communication
Communication is at the heart of all human relationships. It's the glue that helps cement interpersonal relations in the workplace or causes them to break down and fall apart. Communication involves both sending and receiving messages and is only effective if the sender and receiver experience the intended message. Listening and paying attention are essential to clear, consistent and appropriate communication for both the company and employees. Successfully navigating today's fast-paced, crowded, globalized and super competitive workplace good communication is essential for company success. It is also key to getting the job, promotion and career you want. The absence of these skills can lead to miscommunication, misunderstanding, misinformation, misbehavior and mistrust. Mastering these skills will help you seize opportunities to elevate the value you bring to your company, organization and business networks through more responsive, considerate and ethical actions. The net result a more positive impression created
Why should you attend:
If you have experienced uncertainty or challenges with sending and receiving communication in the workplace this workshop is for you. Your career could be stuck in a rut because of poor communication skills. Have you considered the added advantage of sharpening your listening and attentiveness skills as a way to bring more value to your business relationships? Having self-doubt about your communication skills undermines your confidence and hampers company success as well as your career growth and development.
Areas Covered in the Session:
Who Will Benefit:
- What is communication (good and bad)
- What do employers expect?
- Top ten effective communication skills
- Enhancing communication with listening and paying attention
- Adding value to workplace communication -Listening and attentiveness as acts of consideration and respect for others
- Entry level employees
- Receptionists/Front desk staff
- Emerging leaders
- Call center personnel
- First line supervisors
- Re-entry employees
- Human resource professionals
Yasmin Anderson-Smith ,MCRP, CIP, CPBS is an award-winning, coach, trainer and author who brings leading-edge experience in the new fields of business and personal image management, civility in the workplace and personal branding. Combining high enthusiasm, dedication and inspiration, Yasmin offers ground-breaking presentations, seminars, personal coaching and awareness-building programs, across cultures. She succeeds in igniting, elevating, and empowering business women, young professionals and college students to project confidence, credibility, and embrace civility in their image and personal brand. Often misunderstood, civility is essential to building the trust and respect needed for harmonious relationships inside and outside the workplace. A former resource management professional with over fifteen years experience, Yasmin re-branded her career as an entrepreneur in 2006 with the founding of KYMS Image International. To educate, inspire and elevate women, she subsequently launched several business development, career- readiness, and networking and civility awareness programs. In 2006, Yasmin created and launched the sub-brand, Every Girl Can™, know internationally for empowering teen girls to embrace a healthy body image. Yasmin is co-author of the books, Executive Image Power and The Power of Civility and a contributor to Expert Beacon, Younique, MCDA Wellspring and Respectful Workplace magazines.