Randy Martin
Instructor Randy Martin
Product Id 601571
Duration 60 Minutes  
Version Recorded
Original Price $295
Special Offer Price $10
Refund Policy
Access recorded version only for one participant; unlimited viewing for 6 months

Managing Anger: Yours and Employees


It's easy for both managers and employees to get frustrated when things go wrong or obstacles get in their way - and frustration sometimes leads to anger. However, anger expressed in the workplace often has negative consequences and may interfere with productivity. Even worse, people who get angry easily rarely get their needs met.

Why you should attend: "Anger Management" has become an increasing concern for today's organizations. Managers and supervisors, as well as HR professionals, often need to deal with employees who express anger in both appropriate and inappropriate ways. Most people feel somewhat uncomfortable when faced with the complex emotion of anger, be it their own or another employees. Yet if anger is not responded to effectively, it can lead to negative outcomes for the angry person and those who are impacted by the words or actions displayed. If an organization does not manage the "angry actor," the consequences could include a demoralized work group, potential hostile workplace environment lawsuits, and even the loss of key talent. In addition, an angry employee is telling us something, and if we don't pay attention, we may miss opportunities for our organizations to grow and learn.

This webinar will educate HR professionals and managers about the underlying causes of anger, and suggest strategies to effectively manage this emotion, both in themselves and in other employees. It will also address how to pay attention to the underlying causes of anger in such a way that organizational outcomes are achieved.

Areas Covered in the Session:

  • Recognize signs of their own and others' anger
  • Understand the negative impact of anger in the workplace
  • Utilize strategies for personal anger management
  • Effectively deal with angry employees
  • Learn invaluable organizational lessons employees' angry behaviors can teach us, and go beyond simple "anger management" techniques to understand the underlying meaning of anger expression and how it can help our organizations grow.
Who Will Benefit:
  • HR Professionals
  • Employee Relations Professionals
  • Managers

Speaker Profile
Dr. Martin, a licensed psychologist, oversees HRI's clinical department, consisting of intake EAP counselors, face-to-face counselors, and management consultants.

Dr. Martin is responsible for the operation of HRI's EAP, implementation of new policies and procedures to ensure quality service delivery for clients, and training EAP staff members. He has more than 26 years of experience managing and supervising mental health and EAP professionals, practicing psychotherapy, consulting with management and HR in corporate settings on behavioral health issues, and intervening in crisis situations for both small and large-scale disasters.

Dr. Martin has worked in both non-profit and corporate sectors, including employee assistance programs, mobile crisis teams, community mental health centers, developmental disability organizations, and crisis intervention services. Prior to joining HRI in 2011, Dr. Martin was the director of crisis and behavioral health technology at the Mental Health Association of New York City. Before that, he served as a workforce consultant and account executive for FEI Behavioral Health.

Dr. Martin earned his PhD in Psychology/Counseling from Indiana State University and a Master’s in Counseling from the State University of New York at Albany. He is widely quoted and has appeared on WebMD, CNN Radio, 1010 WINS News Radio, WPIX Evening News, and in web and print articles in, among others, The Wall Street Journal's Market Watch, HR Executive Online, The Journal News, Time Out New York, EAP Post and The National Herald. Dr. Martin is a member of the International Positive Psychology Association, the American Psychological Association, and the Employee Assistance Professionals Association.

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